Last updated: 17 September 2026
These Terms of Service ("Terms") apply to your use of dogclothesraincoat.co.uk (the "Website") and to purchases made through it. The Website is operated by 多楽贸易有限公司 under the brand name dogclothesraincoat ("we", "us" or "our"). Our correspondence address is: 香港元朗区新界元朗西菁街366号. By using the Website or placing an order, you agree to these Terms.
1. Eligibility and account information
You confirm that you are legally capable of entering into a binding contract. You must provide information that is accurate, complete and current, and keep any account credentials secure. We may refuse or cancel an order where we reasonably suspect fraud, misuse, a pricing or listing error, or a breach of these Terms.
2. Products and availability
We try to display product descriptions, colours, sizing and images accurately. Your device may display colours differently. Products are subject to availability, and we may limit quantities or discontinue products. We will not knowingly exclude or limit any consumer rights that cannot legally be excluded.
3. Orders and contract formation
When you place an order, you are making an offer to purchase. An order confirmation acknowledges receipt only. A contract is formed when we accept the order or dispatch the products, whichever occurs first. If we cannot accept an order, we will notify you and refund any amount paid for that order.
4. Prices and payment
Prices are shown on the Website in the currency displayed at checkout unless stated otherwise. Prices, promotions and availability may change before an order is accepted. Payment must be authorised through the payment method available at checkout. We may use Shopify and third-party payment providers to process payments. We do not store full payment card details on our own systems.
5. Delivery
We will deliver to the destinations and address accepted at checkout. Delivery estimates are estimates only unless we expressly state a guaranteed date. You are responsible for providing an accurate delivery address and for any applicable import duties, taxes or customs charges unless we state otherwise at checkout. Risk in the products passes as provided by applicable law, and ownership passes when we receive full payment or as otherwise required by law.
6. Returns, refunds and defective products
Returns, refunds, exchanges and cancellation rights are described in our applicable returns and refund policy. Nothing in that policy or these Terms limits mandatory rights you may have under applicable consumer protection law. If a product is damaged, defective, incorrect or materially not as described, contact us promptly at xiaoer321@126.com with your order number and details of the issue so we can investigate and provide an appropriate remedy.
7. Acceptable use
You must not misuse the Website, interfere with its security or operation, introduce malicious code, use automated systems in a way that harms the Website, impersonate another person, infringe intellectual property rights, or use the Website for unlawful or fraudulent purposes.
8. Intellectual property
The Website and its content, including text, images, logos, designs and product descriptions, are owned by or licensed to us and are protected by applicable intellectual property laws. You may use the Website for personal, non-commercial shopping only. You must not copy, reproduce, distribute or commercially exploit Website content without our written permission.
9. Third-party services and links
The Website may use or link to services operated by third parties, including payment, delivery, analytics and social-media services. Third-party services are governed by their own terms and privacy notices. We are not responsible for third-party services to the extent permitted by law.
10. Disclaimers and liability
We will provide the Website and products with reasonable care and skill as required by applicable law. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or events outside our reasonable control. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. These Terms do not remove or reduce any mandatory consumer rights.
11. Suspension and termination
We may suspend or terminate access to the Website where reasonably necessary for security, maintenance, legal compliance or a serious breach of these Terms. Any rights and obligations that by their nature should continue after termination will remain in effect.
12. Changes to these Terms
We may update these Terms when our services or legal obligations change. The updated version will be posted on this page with a new effective date. Changes will not retrospectively alter an order already accepted unless required by law or agreed with you.
13. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with the Website or an order are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have jurisdiction, subject to any mandatory jurisdiction or consumer protection rights that apply to you. We will comply with applicable laws and regulations of Hong Kong, including applicable consumer protection, electronic commerce, product safety, data protection and advertising requirements.
14. Contact
For questions about these Terms, orders or complaints, contact xiaoer321@126.com.
Important: Please review these Terms regularly so that they accurately reflect your products, returns, delivery arrangements and applicable legal obligations. Consider having them reviewed by a Hong Kong-qualified lawyer.